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Mobile12 weeks2023
ISP Management Portal
Mobile portal for ISP customers — plans, billing, data usage, and support in one app.
40%
Fewer support calls
4.5★
User satisfaction
2 min
Avg. task completion
99%
Crash-free sessions
Screenshots coming soon
Project Overview
The ISP Management Portal is a cross-platform mobile application for Internet Service Provider customers. It gives users full control over their account: manage subscriptions, pay bills, track real-time data usage, submit support tickets, and check network status — all from a clean, responsive mobile interface.
The Challenge
Integrating with complex ISP backend APIs while keeping the UX simple for non-technical users.
The Result
Significantly reduced support call volume by enabling self-service for the most common customer requests.
What We Built
Real-time data usage dashboard with visual indicators
In-app bill payment with multiple payment methods
Support ticket system with live status tracking
Push notification alerts for outages and renewals
Subscription plan management and upgrade flows
Timeline
12 weeks
Category
Mobile
Tech Stack
React NativeTypeScriptReact QueryZustand
Client Testimonial
“Our customer support load dropped by nearly half within two months of launch. The UX is clean and our users actually enjoy using it.”
D
Dmitri V.
Product Manager, ISP Client
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